Problem solving
- I can't log in
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
I can't log in
If you're having trouble logging in, check the following:
- Invitation email: make sure you have received the invitation email. If you can't find it, contact your company's administrator to have it resent.
-
Access method: check whether you're trying to log in via the app or web. If it is through the app, ensure that you have the correct version:
- iOS: Download here
- Android: Download here
- Common error : if you see the message "User not found", check with your administrator to ensure that the registered email address is correct.
If the problem persists after these checks, contact our support team.