Who approves shift swap requests?
The first approver will be the role configured in the approval flow, which by default is the "Shift manager".
Only employees assigned to a general role or specifically designated as managers in the approval flow will be able to view and manage requests in their inbox, both from the mobile app and the web version.
If no one is currently assigned to the "Shift Manager" role, you’ll need to set it up by going to: Configuration > Schedules > Shifts > General > Approval flows.
You can add as many validators as needed in the approval flow, depending on your company's structure and needs.