Sesame Wall 3.0
- How do I download Sesame Wall 3.0?
- How is the initial interface of Wall 3.0?
- How do I set up a fixed clock in/out device?
- What’s included in the previous configurations of Sesame Wall 3.0?
- How can employees access Sesame Wall 3.0?
- How to clock in/out using Sesame Wall 3.0?
- What other clock in/out alternatives can I set up in Sesame Wall 3.0?
- What should you keep in mind for offline clock in/out in Wall 3.0?
- Can I choose which clock in/out methods I enable for Wall 3 on tablets?
- What technical specifications must a device meet to install Sesame Wall 3.0?
- How does NFC card clock in/out work in Sesame Wall 3.0?
- What should I keep in mind when configuring the flash so my team can clock in/out with facial recognition correctly?
- What should I keep in mind about configuring facial recognition accuracy so my team can clock in/out their time correctly?
- How can I fix clock in/out errors on the tablet with Sesame Wall 3.0?
- How do I link groups and clock in/out types to a tablet device?
How can I fix clock in/out errors on the tablet with Sesame Wall 3.0?
There are several reasons why errors or failures may occur when clocking in/out from a tablet.
If you’re using Sesame Wall 3.0, below you’ll find the most common issues and how you can correct or edit your employees’ clock ins/outs.
Errors when clocking in/out via: Code, Face ID, NFC
Depending on the type of clock in/out, check the following:
- Clock in/out via code
Make sure your employees are entering their access codes correctly on the tablet. You can find these codes by following this route from the web panel: Employee profile >> Access >> Tablet access.
If the codes aren’t working, you can change them from the same section.
- Clock in/out via NFC card
Check whether your tablet device is compatible with NFC cards. You can find more details here: How to fix NFC clock in/out issues on tablets
For NFC clock ins/outs to work, you must first link an NFC card to each employee. We explain how to do this in this article: How does NFC card clock in/out work in Sesame Wall 3.0?
- Clock in/out via Face ID
If Face ID is not working when attempting to clock in/out, you may need to configure the flash or the accuracy settings. These entries explain how to adjust them:
- What should I keep in mind when configuring the flash so my team can clock in/out with facial recognition correctly?
- What should I keep in mind about configuring facial recognition accuracy so my team can clock in/out their time correctly?
Where can I correct my employees’ clock ins/outs?
If an employee has clocked in/out incorrectly or there was some kind of error, you can edit the clock in/out as an administrator from the web panel.
Visit this entry to learn how: Can I modify users' clock ins/outs?
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