Problem solving
- I want to assign holidays, but the system does not allow me to
- The employee does not receive the invitation/access email
- Automatic clock out is not working, how can I fix it?
- Why can’t my employees or I clock in/out?
- An employee cannot clock in/out for a break
- A user has clocked in/out but it is not classified as remote work
- I can't add a second schedule for an employee in the same month
I want to assign holidays, but the system does not allow me to
If the system does not allow you to assign holidays, check the following:
- If the error "The selected date is not available with the chosen configuration" appears, make sure the employee has a schedule assigned for the day on which you want to assign the holiday.
- If the employee has a schedule assigned, check that there is no other time off programmed for that same day.
If the problem persists, contact our support team to report the issue.