Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
If I request a password change and don't receive any email with the modification link, what should I do?
If you request a password change and don't receive an email with the modification link, check the following:
- Ensure your email address is correct before making the request.
- Check your spam folder.
- Verify that your email settings aren't blocking the Sesame domain.
If you still don't receive the email after these checks, contact your company's administrator to review your access email.