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- General configuration
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Employee
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Manager
- First steps
- Company configuration
- Employee management
- Schedule configuration
- Shift and schedule configuration
- Clock in/out
- Calendar configuration
- Automations
- Device configuration
- People Analytics
- Tasks and projects
- Reports
- Document management
- Evaluations
- Surveys
- Internal communication
- Workspace booking
- Recruitment
- Onboarding
- Organizational chart
- Whistleblowing channel
- Advanced signature
- Suggest a feature
- Face ID
- Payroll distribution
- 1 to 1
- Sesame AI
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- Absences and holidays
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- Training
- Objectives
- Overtime management
- Two-factor authentication
- Salary in advance
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Integrations
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Tutorials
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Problems solving
Why are employees not uploaded?
Why are users not uploading to Sesame?
Causes
- It is possible that the template has data that Sesame cannot detect because there are special characters.
- It may happen that the document has data for more than 500 users. Remember that Sesame can handle the creation of up to 500 users in the same upload.
- It is possible that you have an empty column with no data or a space after an email. Sometimes this happens automatically.
- The format of the document is not correct. The format of the document should not change after downloading it. We recommend adding the data with Microsoft Excel to avoid changes in the formatting.
- The contracted plan does not have more storage space and it is necessary to increase the number of contracted users. If you are on a free trial you can create up to 1000 users.
Solution
Follow the recommendations detailed in this article. Sesame will show you the type of error in the upload. If you still have problems, you can always contact our support team to investigate what is happening.