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Custom requests

  • How can I create custom request types?
  • How do I assign the people responsible for handling requests?
  • Can I archive or delete a request type?
  • How to approve or reject requests
  • Who can create request types?
  • Who can approve an internal request?

How to approve or reject requests

Have you received your first requests and want to know how to manage them? Here's how you can do it.

Go to the Requests inbox. There, find the type of request you want to manage and click on it. What information is displayed in this section?

  1. Requester information, such as profile image, full name, and the date the request was submitted.
  2. A button to leave internal comments on the request.
  3. Questionnaire responses, along with any attached files that support the request (optional).
  4. Buttons to approve or reject the request.

As soon as you approve or reject the request, the record will be moved to the History, so you can review it whenever you need.

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