Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
- How do I request a change to my personal data if my profile is locked?
How do I request a change to my personal data if my profile is locked?
If direct editing of your profile is blocked, you can submit a request to update your personal data and work data. Once the approver approves it, your profile will be updated automatically.
Here's the step-by-step:
- Go to your Profile.
- Find the banner at the top — "🔒 Editing of your profile is blocked…" — and click the link.
- Modify the fields you need (personal data, tax withholding, or banking details) and click "Submit". Please note that disabled fields are those your company does not allow to be edited. If you change data from several groups, they will be sent together in a single request.
- Check the status of your request under "Custom requests".
Things to bear in mind 💡
- You must modify at least one field in order to submit the form.
- If your request is rejected, your profile will keep its current data and you can submit a new request whenever you need to.
- Double-check your bank account number and BIC before submitting: they are saved exactly as you enter them, and a mistake could affect your salary payment.
- When a change is approved, your data is updated automatically in your profile. If you have any questions about how it will affect your tax withholding, check with your HR team.