Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
I can't cancel or delete my approved holidays
If you can't cancel or delete your approved holidays, first check the steps you're following for the request. Keep in mind that when requesting the deletion of your holidays, the status will change to pending validation by the administrator. You'll need to wait until it is managed.
If you have any questions or need more information about your request, please contact your administrator directly.