Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
- Can employees request a change to their personal data?
- How do I request a change to my personal data if my profile is locked?
How do I request a change to my personal data if my profile is locked?
If direct editing of your profile is blocked, you can submit a request to update your information. When the approver approves it, your profile will be updated automatically.
Here's the step-by-step:
- Go to your Profile.
- Find the banner at the top — “🔒 Editing of your profile is blocked...” — and click the link.
- Modify the fields you need and click “Submit”. Please note that disabled fields are those your company does not allow to be edited.
- Check the status of your request under “Custom requests”.
A few things to bear in mind:
- You must modify at least one field in order to submit the form.
- If your request is rejected, your profile will keep the current data and you can submit a new request whenever you need to.