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Problem solving

  • Why can’t I log in to Sesame?
  • I can't log out
  • I can't create a new password
  • There is no option for days off, only leaves and holidays
  • I don't know how to save my credentials to log in to Sesame automatically
  • I can't upload documents to justify time off
  • I can't see the location in the clock in/out history
  • I've downloaded Sesame's app but I can't access
  • I can't delete my account
  • I don't get notifications on my phone
  • If I request a password change and don't receive any email with the modification link, what should I do?
  • I can't request time off, holidays, or absences by days or hours
  • I can't cancel or delete my approved holidays
  • The clock in button does not appear
  • I want to check my clock ins/outs to see my hours
  • I need to modify clock ins/outs but it isn't allowing me
  • Trouble clocking in/out on the app or web

I can't upload documents to justify time off

Depending on how your administrator has set up time off, you may or may not be able to attach documents. If you don't see the option, it means your administrator has not enabled it.

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