Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
I don't get notifications on my phone
Check if Sesame's notifications are enabled in your phone's settings. To do this, go to Settings >> Notifications >> find Sesame and make sure the notifications are enabled.
If notifications are already enabled but the issue persists, it may be due to a configuration problem. In this case, contact your company's administrator for further assistance.