Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
I can't create a new password
If you're having trouble creating a new password, check the following:
First time logging in to Sesame:
- Invitation email: is this your first time logging in? If so, make sure you've received the invitation email sent by your administrator. If you haven't, contact your administrator directly to have it resent.
- Expired invitation email: if you've already received an invitation email, keep in mind that it expires after 7 days. If this time has passed, ask your administrator to resend a new invitation.
Not the first time logging in to Sesame:
- I've forgotten my password: click on "Have you forgotten your password?" at the following link and follow the instructions to create a new password.