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Problem solving

  • Why can’t I log in to Sesame?
  • I can't log out
  • I can't create a new password
  • There is no option for days off, only leaves and holidays
  • I don't know how to save my credentials to log in to Sesame automatically
  • I can't upload documents to justify time off
  • I can't see the location in the clock in/out history
  • I've downloaded Sesame's app but I can't access
  • I can't delete my account
  • I don't get notifications on my phone
  • If I request a password change and don't receive any email with the modification link, what should I do?
  • I can't request time off, holidays, or absences by days or hours
  • I can't cancel or delete my approved holidays
  • The clock in button does not appear
  • I want to check my clock ins/outs to see my hours
  • I need to modify clock ins/outs but it isn't allowing me
  • Trouble clocking in/out on the app or web

Trouble clocking in/out on the app or web

If you're having trouble clocking in/out from the app or the web, check for any error messages on either platform, and ensure you're logged in correctly on both.

Also, make sure you have the latest version of the app installed, and that the location services are enabled on your device.

If the problem persists after these checks, contact your administrator to review your account configuration and assist you in solving the issue.

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