I have received a charge without prior notice, what can I do?
Don't worry! We understand how important it is to have clarity about charges, so we're here to help.
In relation to your subscription charges
Our platform offers two types of plans:
- Monthly plans: charges are made every month on the date corresponding to the start of your subscription.
- Annual plans: charges are made in advance with a one-time payment at the beginning of the annual period.
The charge you've received corresponds to the plan selected at the time of subscription. You can check the details of your subscription in the Configuration section.
Still have questions?
If you need more information, do not hesitate to contact us. You can:
- Talk to your account advisor, who will be pleased to help you.
- Contact our support team by clicking on the
icon in the left sidebar.
We're here to answer your enquiries and ensure that you have the best experience with us 😊.