Problem solving
- I want to assign holidays, but the system does not allow me to
- The employee does not receive the invitation/access email
- Automatic clock out is not working, how can I fix it?
- Why can’t my employees or I clock in/out?
- An employee cannot clock in/out for a break
- A user has clocked in/out but it is not classified as remote work
- I can't add a second schedule for an employee in the same month
Automatic clock out is not working, how can I fix it?
If the automatic clock out isn't working, keep in mind that it's important to know when you activated the automation. If it was today, bear in mind that the automatic clock out takes 24 hours to activate.
If 24 hours have passed and the issue persists, check the configuration or contact our support team for further assistance.