Problem solving
- I want to assign holidays but the system won't let me
- The employee does not receive the invitation/access email
- Automatic clock out is not working, how can I fix it?
- Why can't I or my employees clock in/out?
- An employee cannot clock in/out for a break
- A user has clocked in/out but it is not classified as remote work
- I can't add a second schedule for an employee in the same month
- An employee's overtime hours are not showing
An employee's overtime hours are not showing
If an employee's overtime hours are not being reflected correctly, the most common causes are an incorrect overtime policy configuration or an incorrectly assigned working calendar.
What should you check?
-
Overtime balance display: go to Configuration >> Schedules >> Overtime balance >> Display and enable the "Allow employee to view overtime balance history" toggle.
- Work schedule: verify that the work schedule assigned to the employee (under Employees >> Schedules) correctly reflects their working days and hours. An incorrect schedule can cause the system to miscalculate standard hours and, as a result, overtime hours.