Problem solving
- Why can’t I log in to Sesame?
- I can't log out
- I can't create a new password
- There is no option for days off, only leaves and holidays
- I don't know how to save my credentials to log in to Sesame automatically
- I can't upload documents to justify time off
- I can't see the location in the clock in/out history
- I've downloaded Sesame's app but I can't access
- I can't delete my account
- I don't get notifications on my phone
- If I request a password change and don't receive any email with the modification link, what should I do?
- I can't request time off, holidays, or absences by days or hours
- I can't cancel or delete my approved holidays
- The clock in button does not appear
- I want to check my clock ins/outs to see my hours
- I need to modify clock ins/outs but it isn't allowing me
- Trouble clocking in/out on the app or web
The clock in button does not appear
If you can't see the button to clock in, first check where you're trying to clock in from:
- If you're using the website, access Sesame's URL in your browser and ensure the location is enabled.
- If you're using the app, go to your mobile settings, find Sesame under Apps, and make sure location access is enabled.
If you still can't clock in after these checks, verify that the location services are properly configured on your device.