Company configuration
- My company has several workplaces, how can I add them to my account?
- Can I integrate Sesame with other applications?
- Where can I set up everything related to my company?
- What can I manage from Advanced Configuration?
- My company has several departments. How can I add them to my account?
- How can I create supplements?
- What is Positions in the company, and what is it for?
- How can I create, edit, or delete positions in the company?
- How can I see and search for positions?
- How can I assign and unassign employees to different positions?
- Can I move and relocate the positions I’ve created?
- How can I see the positions map in the company?
- My company has several workplaces. How can I add them to my account?
- First steps in configuring the general settings of your company
- How can I change the account owner’s information?
- How can I automatically enable employees when their contracts start?
- Is it possible to configure theoretical time based on contract hours?
- Everything you need to know about comparing worked hours with theoretical hours based on contracts or shifts
- How to reactivate a deactivated employee?
- My company has several groups. How can I add them to my account?
- How to assign workplaces, departments, or groups from the employee profile
How can I change the account owner’s information?
If the current owner has left the company or lost access to it, you can submit a request to update this information.
This process is managed exclusively through the Support form and requires validation from both the Support team and Sesame’s Legal department.
When should you request the change?
- When the current owner is no longer part of the company.
- When the current owner has lost access to the account and cannot be reinstated as the sole owner.
Steps to update the account owner’s information
- Log in to Sesame HR and click "Help" (in the left-hand menu, at the bottom).
- Select "Contact support" and complete the form with:
- Information about the requester (the current owner, even if they no longer have access).
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Information about the person who will assume the role of Owner.
- Submit your request: the Support team will review your request and work with the Legal department to ensure compliance with internal policies and applicable regulations.
What happens after submission?
- The Support team will verify the information provided.
- The Legal department will review the request to confirm its validity and compliance.
- If everything is correct, we will approve the change and update the account owner role.
Additional recommendations
- Provide complete and accurate information for both people: name, position, and email address, plus any other relevant details.
- Keep in mind that the process may require additional documentation requested by the Legal department.
- Always use the "Help" form within the platform, as it is the official channel that guarantees proper and secure tracking.