Problem solving
- I want to assign holidays, but the system does not allow me to
- The employee does not receive the invitation/access email
- Automatic clock out is not working, how can I fix it?
- Why can’t my employees or I clock in/out?
- An employee cannot clock in/out for a break
- A user has clocked in/out but it is not classified as remote work
- I can't add a second schedule for an employee in the same month
The employee does not receive the invitation/access email
If the employee has not received the invitation email, follow these steps:
- Check that the email address is written correctly.
- In the platform, go to Employees > See template > Invitation status. If the status is "Pending", click there and then select "Resend invitation".
- Ask the employee to check their spam folder and verify that the email address is correct.
- Additionally, suggest that the employee consult with the IT Department to ensure that Sesame's domain is not blocked in their corporate email configuration.
If the problem persists, contact our support team.