Problem solving
- I want to assign holidays, but the system does not allow me to
- The employee does not receive the invitation/access email
- Automatic clock out is not working, how can I fix it?
- Why can’t my employees or I clock in/out?
- An employee cannot clock in/out for a break
- A user has clocked in/out but it is not classified as remote work
- I can't add a second schedule for an employee in the same month
A user has clocked in/out but it is not classified as remote work
If an employee has registered a clock in/out but it is not classified as "remote work", it may be due to the app not detecting the location properly during the clock in/out. Below, we explain how this issue may have occurred, so that you can guide your employee in resolving the situation:
The phone's location was not active when clocking in/out
- The app uses the mobile device's GPS to determine if the clock in/out corresponds to remote work. If the location service was not active, the system will not be able to register the clock in/out as remote work.
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Solution: instruct the employee to ensure that location (GPS) is enabled on their device and to keep it active whenever clocking in/out.
The clock in/out cannot be modified manually
- Due to the system's policy, it is not possible to modify an existing clock in/out to classify it as remote work.
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Alternative solution: instruct the employee to clock out and then clock in again. Before doing so, it's important to ensure that:
- The location service is enabled.
- The employee has a stable internet connection.