Evaluations
- How can I view the results of an evaluation?
- How can I see who hasn’t responded to an evaluation?
- Which types of answers can an evaluation have?
- If I create an evaluation from scratch, can I create as many questions as I want?
- Who can see the results of an evaluation?
- What is Evaluations and what is it for?
- What types of evaluations can I create?
- What is a 9-box evaluation, and how can I create one?
- What is the scoring system and how does it work?
- How does assigning Evaluated work?
- Can I schedule the sending of the evaluations?
- What is a Potential and Performance evaluation, and how can I create one?
- How can I view and interpret the results of 9-box evaluations?
- How will your employees view evaluations?
- How does assigning Evaluators work?
- How can I create an evaluation from scratch?
- How can I create an evaluation using a template?
- How can I download the results of an evaluation?
- What data can I see in the Company results view?
- How can I compare performance across departments, workplaces, and groups?
- How do I view the heat map in Company results?
- How do I view the group comparison in the spider chart?
- How do I compare results by evaluator type in the spider chart?
- How do I view the 9-box matrix in Company results?
- How do I hide questions when sharing results with the employee?
- What does the employee see when there are hidden questions in the shared results?
- Key concepts you need to know before using Company results
- What is the difference between an average and a score?
- How is a question average calculated?
- How are question group and subgroup scores calculated?
- How are the total score and overall average calculated?
- How are result percentages and levels calculated?
- How are results filtered by department, workplace or organizational group?
- How are results filtered by evaluator type or specific evaluator?
- Where does each piece of data in an evaluation or survey come from?
What is the difference between an average and a score?
Before getting into the calculations, there is a fundamental distinction you need to keep in mind:
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Averages for people (evaluated employees, departments, workplaces…) work as true averages: the values for each person are added together and divided by the number of people. For example, a department's average is the sum of its employees' scores divided by the number of employees.
- Scores for question groups and subgroups are sums, not averages: the overall averages of their questions are added together without dividing. For example, if a group has 3 questions with averages of 3.50, 4.00, and 3.20, the group's score is 3.50 + 4.00 + 3.20 = 10.70.
💡 Why are group and subgroup scores summed rather than averaged? Because each question can have a different maximum score. By summing them, we reflect the real weight of each question within the group: a question worth up to 10 points carries more weight than one worth up to 2. If they were averaged, both would carry equal weight.